Due to the nature of our products, all sales are final.
We do not accept returns or exchanges, except in cases where the item is defective or damaged upon arrival.
Our orthopedic insoles are classified as personal-use and hygiene-related products, and therefore cannot be returned once delivered.
Please note that:
We do not accept returns due to:
Incorrect size selection
Fit, comfort, or performance expectations
Change of mind
Personal preference
Improvement results not meeting expectations
Fit and comfort are subjective and vary from person to person. Customers are responsible for selecting the correct size based on the sizing information provided on our website.
If your item arrives damaged or defective, you must contact us within 24 hours of delivery.
To be eligible for a replacement or refund, you must provide:
Your order number
Clear photos or videos showing the defect or damage
Proof that the issue occurred before use
Requests submitted after 24 hours will not be accepted.
If the claim is approved, we will offer one of the following at our sole discretion:
A replacement item (no return required), or
A partial or full refund
We do not accept physical returns, as our products are shipped directly from third-party fulfillment partners.
Due to the dropshipping nature of our business:
Returned items cannot be processed or restocked
Customers will not be asked to ship products back
Any approved resolution will be handled without requiring a return.
Orders can only be canceled within 6 hours of purchase.
Once processing has begun, cancellations are not possible.
We are not responsible for delays caused by:
Customs clearance
Carrier issues
Incorrect shipping information provided by the customer
Shipping delays do not qualify for refunds.
Customers are encouraged to contact us before filing a chargeback.
Unauthorized or abusive chargebacks may result in:
Order refusal
Blacklisting from future purchases
Submission of evidence to the payment processor
Our orthopedic insoles are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary.
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
📧 Email: [shopcare.service@gmail.com]
